Pay Rate:

• £13.09 per hour during training period
• £14.00 per hour upon successful completion of a 2-week training programme

We are currently seeking a proactive and organised Administrative Support Assistant to join a busy team based in Shrewsbury. This is a fast-paced, customer-facing role that offers a varied workload and the opportunity to work closely with both office staff and operational teams.

The successful candidate will be responsible for providing comprehensive administrative support, acting as a key point of contact for customers and clients, and ensuring the smooth day-to-day running of office operations. You will work alongside office personnel to manage documentation, update records, handle enquiries, and maintain accurate information across various CRM systems.

In addition, you will liaise regularly with ground workers and operational teams, assisting with scheduling, communication, and the coordination of daily activities. Strong organisational skills and the ability to prioritise tasks in a busy environment are essential.

Key Responsibilities:

• Providing professional and efficient administrative support to the wider team
• Acting as a first point of contact for customers and clients, handling enquiries via telephone and email
• Supporting office staff with general administration, data entry, document management, and record keeping
• Assisting ground workers with job coordination, communication, and operational updates
• Maintaining and updating customer information using various CRM systems
• Ensuring all administrative tasks are completed accurately and within required timescales
• Working effectively within a fast-paced environment while managing multiple priorities

Requirements:

• Excellent communication and customer service skills
• Professional telephone manner and good phone etiquette
• Strong organisational and time-management abilities
• Confidence using computer systems and databases
• Experience working with CRM systems is advantageous
• Previous experience in a fast-paced administrative role is desirable but not essential, as full training will be provided
• Ability to work collaboratively with both office-based and field-based teams

This is an excellent opportunity for an enthusiastic individual looking to develop their administrative career within a dynamic and supportive working environment.